Multiplier Terms of Service​

Please read these Terms of Service (“Terms“) carefully before using or accessing the www.usemultiplier.com  website (the “Platform” or “Multiplier Platform” which term shall be deemed to include the internet and mobile website www.usemultiplier.com as well as its mobile application and any other means to access the same from time to time) and the services, content or functionalities offered thereunder) operated by Multiplier Technologies Pte. Ltd. (“Multiplier”). For purposes of these Terms, “you” and “your” means you as a User (as defined below) of the Service. We may update these Terms by posting an updated version on our website (“Site”).

Your access to and use of the services, content or functionalities (the “Service”) we make available to you on the Platform is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Services. By accessing or using the Services, you agree to be bound by these Terms and to receive all communications and notices from us electronically. If you disagree with any part of the Terms, please discontinue the use of the Platform and the Services. If you have questions about these Terms, contact our customer support team by submitting a request to support@usemultiplier.com before accessing the Services.

If you are accessing or using the Service on behalf of a business or other legal entity, then your business or legal entity is legally and financially responsible for your access to and use of the Platform and the Services, as well as for the use of the Platform and the Services by others affiliated with you, including any employees or agents.

Notwithstanding anything contained herein, if you breach the Terms, Multiplier reserves the right to take any legal or other action against you, including but not limited to, denying or revoking access to the Platform and the Services and referral to the appropriate authorities.

SECTION 20 ALSO INCLUDES YOUR WAIVER TO CONSOLIDATED OR CLASS ACTIONS AND YOUR AGREEMENT TO RESOLVE DISPUTES THROUGH BINDING ARBITRATION. PLEASE READ IT CAREFULLY AND ONLY CONSENT TO THESE TERMS IF YOU UNDERSTAND AND AGREE TO THIS PROVISION

1. Definitions.

Capitalized terms in these Terms and Conditions are defined as follows:

“Account” means the account created on the Multiplier Platform to access / use one or more of the Services.

“Affiliate” of any specified person means any other person directly or indirectly controlling or controlled by or under direct or indirect common control with such specified person. For the purposes of this definition, “control” when used with respect to any person means the power to direct the management and policies of such person directly or indirectly, whether through the ownership of voting rights and / or securities, by contract, or otherwise; and the terms “controlling” and “controlled” shall be construed accordingly.

“Administrator” are Users with authority to apply for an Account, access the Services, manage an Account, or otherwise act on behalf of a legal entity User.

“Cards” means credit and debit card or other payment card.

“Clients” are Users who use the Services, generate or execute contracts, manage payroll, comply with local labour compliances, use the Platform to engage any Independent Contractor, or avail any other incidental services offered on the Platform.

“Confidential Information” any tangible and intangible information obtained or disclosed, including all documents, data, software, papers, statements, any business or customer information, trade secrets and all such information deemed by Multiplier to be confidential and proprietary information to it.

“Disputes” are disagreements between: (i) a Client and an Employee regarding performance of, or payment for the services described under Master Service Agreement; or (ii) Independent Contractor and Client regarding performance of, or payment for the services described under Independent Contractor Agreement.

“Employees” are Users who perform services for the Clients as described in the Master Service Agreement and who receive payments from Clients through the Platform.

“Independent Contractor Agreement” shall mean the agreement executed between the Independent Contractors and the Clients for the Services offered and more fully described under the Independent Contractor Terms of Service.

“Independent Contractors” are independent consultants / contractors / freelancers who use the Multiplier Platform to enter into agreements with Clients and use the Multiplier Platform as an invoice management tool, by executing the Independent Contractor Agreement(s) on the Multiplier
Platform.

“Master Service Agreement” shall mean the agreement between the Clients and Multiplier for the Service offered and more fully described under the Master Service Agreement Terms of Service.

“Payment Agent” shall mean Multiplier as appointed by the Independent Contractor / the Employees as their authorized payment collection agent for the purpose of facilitating the Clients for services provided under the Master Service Agreement.

“Payment Plans” shall mean the payment cycle and plan agreed to between the User and Multiplier under the relevant agreement executed between the User and Multiplier.

“Privacy Policy” shall mean Multiplier’s privacy policy, as updated from time-to-time, on the Platform and which is incorporated by reference herein.

“Payment Service Provider(s)” are third-party payment service providers, payment gateways, or payments processors who are featured on the Platform to aide with completing payments of funds from Clients and for the settlement of dues payable under any Independent Contractor Agreement (including any independent agreement executed between the Client and the Independent Contractor) or Master Service Agreement, developed and executed on the Platform.

“Users” are the Clients, the Independent Contractors, the Employees, the Administrators, and any other person authorized to access an Account or otherwise use the Platform.

2. Overview.

Multiplier offers various Services which enable the businesses to seamlessly hire distributed talent internationally in compliance with local labour laws. You may register on the Multiplier Platform as a “Client”, “Independent Contractor”, or “Employee”. Our Services are catered to the aforementioned persons, however, if you are a visitor who has not registered on our Platform, you shall continue to be bound by these Terms as may be applicable based on your use of the Platform or the Services. Further, any new features or tools which are added to the current Services shall be also subject to these Terms.

HOW THE MULTIPLIER PLATFORM WORKS FOR ITS CLIENT:

• Registration is free for the Clients.
• The Client shall execute a Master Service Agreement with Multiplier to avail Multiplier’s global Employer of Record solution (“EoR”), employees are employed by Multiplier’s local legal entities in each country or via the network of partners.
• Multiplier provides international payroll and tax support to its Clients. 
• Multiplier manages the benefit plans that the Client wants to offer to the Employees, insurance administration, and boosts Employee retention while ensuring that the Clients can focus on their core business.
• Multiplier ensures that all local compliances with respect to the engagement of an Employee are managed by them and provides the Client with local employment contracts and the necessary updates to ensure that the Clients do not have to fret about the Employee contracts or local compliances. 
• For these Services, the Clients are billed on a monthly basis.

HOW IT WORKS FOR INDEPENDENT CONTRACTORS: 

• Registration is free for our Independent Contractors and Clients.
• Multiplier collects the requirements of the Client for an assignment with an Independent Contractor.
• Multiplier’s Platform creates an Independent Contractor Agreement to be executed between the Client and the Independent Contractor based on the Client’s requirements or the Users provide an independent agreement executed between the Independent Contractor and the Client.
• The Independent Contractor and the Client agree to the scope of services mentioned in the Independent Contractor Agreement generated on the Multiplier Platform.
• Multiplier manages the payments due to the Independent Contractor from the Client through the Platform.
• The Independent Contractor(s) receive payments that are due to them till the contract is terminated.
• For these Services, the Clients are billed on an agreed interval and the Independent Contractor receives payments according to the terms of the contract.

3. Eligibility.

We make the Platform and the Services available to Users above the age of 18 (eighteen) years or older or such age of majority as may be applicable under the laws of the User’s local jurisdiction. If you are below the age of 18 (eighteen) or the age of majority under the local laws applicable to you, you may not create an Account or use the Services. You must be a human to open an Account. Accounts registered by “bots” or other automated methods are not permitted. You may not maintain more than one Account at a time. By applying for an Account and using the Services, you represent and warrant that you are of a legal age to form a binding contract and meet all of the foregoing eligibility requirements under the laws of the jurisdiction applicable to you. If you do not meet these requirements, you may not access or use the Services or apply for an Account. Multiplier may deactivate your Account and refuse to provide the Services to anyone for any reason at any time if it is discovered that such User does not fulfil the requirements of this Section 3 and may suspend or terminate your use of the Services without prior notice to you.

4. Multiplier Accounts.

4.1. Applying for an Account. If you are an individual person, to apply for an Account, you must provide your full legal name, a valid email address, your social security number, employer identification number, taxpayer identification number, legal address and any other information requested by Multiplier to complete the sign-up process on the Platform. If you are applying for an Account on behalf of a business entity, you may also be required to provide a business address, business ownership details, the nature of the business and other business information that we may request. We will use this information to permit Multiplier and its partners to conduct a due diligence on you prior to opening an Account, and throughout the course of our business relationship with you. Our use of your information is subject to the terms of our Privacy Policy. If you do not agree to the terms of our Privacy Policy, do not apply for an Account. If you are applying for an Account on behalf of a legal entity, you must specify at least one Administrator. You are liable for any actions of your Administrator, and for any other person with access to your credentials or your Account. If you are an Administrator, you represent and warrant that you have the necessary authority as may be prescribed statutorily and/or under the charter documents of such entity to apply for and to manage your company’s Account.

‍

4.2. Account Security. You are responsible for maintaining the privacy and security of your Account. You will promptly disable access to the Services if you believe your Account has been compromised or stolen, and you will immediately notify us if you believe your Account credentials have been compromised or stolen, and in the event of any unauthorized access to or use of your Account. We will attempt to prevent unauthorized transactions or other activity using your Account, and we will assist you in the event your Account is compromised, but you are solely responsible for any financial or other loss that results from unauthorized access to your Account. We may unilaterally suspend access to your Account if we suspect your Account has been compromised. It is clarified that Multiplier shall have no obligation to ensure or check if your Account has been compromised until you have notified Multiplier of the same. Each Account is non-transferrable and may not be sold, traded, combined, or otherwise shared with any other person. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. If you violate any of these limitations, we may terminate your Account in our discretion and without limitation.

‍

4.3. Prohibited Uses. You may not use Multiplier for any illegal, fraudulent or unauthorized purposes. Your use of the Platform or the Services shall not be opposed to any public policy or violate intellectual property laws, or any other laws in your jurisdiction that are applicable to your business. You may not use the Services for personal or other non-commercial purposes. You may only use the Services for bona fide business purposes to obtain or provide Services specified in an agreement or other written agreement executed with Multiplier or through the Multiplier Platform. You may not use the Services to solicit or provide Services for the benefit of: (a) an individual, organization, or country that is blocked or sanctioned by the Singapore Government; (b) any unaffiliated third parties; or (c) any other Services not for the benefit of a User, unless this provision of Services has expressly been agreed to in writing by Multiplier.

You will (a) abide by all applicable local, state, national, and international laws and regulations in your use of the Platform (including laws regarding intellectual property), (b) not interfere with or disrupt the use and enjoyment of the Platform by other Users, (c) not engage, directly or indirectly, in transmission of “spam”, chain letters, junk mail or any other type of unsolicited communication, and (d) not defame, harass, abuse, or disrupt other Users of the Platform, (e) not to do or attempt to do any action which is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, trolling, propaganda or otherwise unlawful in any manner whatever.

5. Payment Service Providers.

If you make or receive payments using a Payment Service Provider, you acknowledge and agree that you will comply with any Payment Service Provider terms of service or other agreement between you and the Payment Service Provider. In case of any disputes or claim, you may contact the relevant Payment Service Provider. We will not be held liable for any losses or damages either direct or indirect, pecuniary or non-pecuniary, resulting from the actions or omissions of any Payment Service Provider, and we expressly disclaim any responsibility in this regard. Any fees for use of a Payment Service Provider to make payments or receive payments will be borne by you. Any fees imposed on you by a Payment Service Provider are in addition to any fees payable to Multiplier.

6. Services.

6.1. Multiplier’s Platform. The Multiplier Platform can be used to create, execute, and manage Contracts between the Users. Each contract generated or executed on the Platform shall be assigned a Unique ‘Contract ID’ to ensure that the parties executing the contract can refer to or make claims while minimizing the possibility of any misunderstanding. The Users can organise contracts on the Platform based on the type of Services offered or used by them.

6.2. Types of Services / Contracts:

• Master Service Agreements.
• Independent Contractor Agreements.

The scope of these services is subject to the specific requirements of the User and in each instance will be tailored on the Multiplier Platform based on the requirements of the Users. However, any rights and entitlements granted to Multiplier, even as a third-party beneficiary, under these Contracts will be deemed essential and standard to the Contracts generated on the Platform and cannot be deleted by the Users.

‍

6.3. Contract Generation. The agreements available on the Platform are standard form templates that are designed to cover the scope of the services required by the Users. The Users can plug-in pre-determined placeholders in the standard form agreements to suit their requirements and the Multiplier Platform shall generate a contract based on these inputs. These placeholders are standard details required from the Users to complete the Contract, i.e., details such as names and addresses of the parties to the contract, jurisdiction, scope of services, payment cycles, and term.

‍

6.4. Contract Management. Upon execution of the agreements between the Users or the User and Multiplier, Multiplier will generate a unique ‘Contract ID’ as stated above. The Users can subsequently track the terms of each agreement, such as – approval status, invoices generated, invoices pending, remaining term for the relevant agreement(s), and renewal notices.

7. Communications from Multiplier.

By accessing the Platform or creating an Account or availing our Service, you are communicating with Multiplier electronically and you agree to subscribe to our newsletters or marketing materials and receive other promotional information we may send periodically or as when required. However, you may opt out of receiving any, or all, of these marketing communications from us by following the unsubscribe link or instructions provided in any email we send. Please note that we may still send you transactional or administrative messages related to the Service even after you have opted out of receiving marketing communications.

‍8.  Electronic Signatures and Legal Notices.

You agree that any signature or other electronic symbol or process attached to, or associated with an agreement, order form, certificate, or other document between you and Multiplier or you and another User with the intent to sign, authenticate or accept the terms of any such agreement, order form, certificate, or other document and any contract formation or record-keeping through electronic means on the Service will have the same legal validity and enforceability as a manually executed signature or use of a paper-based recordkeeping system to the fullest extent permitted under the laws of Singapore.

You consent to us to provide notices to you under these Terms electronically and understand that this consent has the same legal effect as a physical signature.

We may provide notices regarding activity and alerts electronically through your Account, email, and via text or SMS to the contact information provided to us by you. We will send notices affecting payment and these Terms through your Account or via email and you agree that they will be considered received 24 (twenty-four) hours after they are sent. You understand that you may not use the Services unless you consent to receive notices electronically. You may only withdraw consent to receive notices electronically by closing your Account.

We may send notices to the Users’ mobile phones through text or SMS to the phone numbers you provide to us. These notices may include alerts about the Services, Contracts, order forms, invoices and other documents. The Administrators and the Users may elect to not receive certain notices through text or SMS, but this will limit the use of certain Services.

You must maintain an updated web browser, a computer and a mobile device operating system to receive the notices correctly. You are responsible for all costs imposed by Internet or mobile service providers for sending or receiving notices electronically.

Contact us immediately via email to support@usemultiplier.com if you are or believe you are having problems receiving the notices.

‍9.  Interruption or Suspension of the Service

From time to time, the Services may be unavailable for periods of time for maintenance and / or modifications to the Site. We strive to keep maintenance down time as brief as possible. However, we cannot guarantee that the Services will be available to you, and we will not be liable to you for any losses or damages, pecuniary or non-pecuniary, resulting from the interruption of your use of the Services. Further, Multiplier may change, suspend, or discontinue the availability of any of the Services at any time, without any notice or liability. In addition, Multiplier may impose limits on certain features of the Services or restrict your access to parts or all of the Services or the Platform without notice or liability. The Users acknowledge that the charges payable in connection with the Services, may be subject to change, without notice or liability.

‍10.  Intellectual Property

Under no circumstances will Multiplier be liable in any way for any user generated content (“Content”), including without limitation, for any errors or omissions in such content or for any loss or damage of any kind incurred by you as a result of the use of any such Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Platform. You hereby waive all rights to any claims against Multiplier for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with such Content.

The Platform, the Service and its original content (excluding the Content provided by the Users), APIs, interfaces, features and functionality are and will remain the exclusive property of Multiplier and its licensors. The Service is protected by copyright, trademark, and other laws of both Singapore and each jurisdiction in which we make the Services available to the Users. You may not use our trade marks and trade dress in connection with any product or service without the prior written consent of Multiplier.

11.  Feedback

We welcome feedback, comments and suggestions for improvements to the Service (“Feedback”). You acknowledge and expressly agree that any contribution of Feedback by you does not and will not give or grant you any right, title or interest in the Service or in any such Feedback. All Feedback will become the sole and exclusive property of Multiplier, and Multiplier may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary rights, or other right or claim. You hereby assign to Multiplier any and all right, title and interest to any patent, copyright, trade secret, trademark, show-how, know-how, moral rights and any and all other intellectual property rights that you may have in and to any and all Feedback.

You acknowledge and agree that the Feedback is not confidential and that the Feedback does not create or imply any fiduciary or other obligation on Multiplier.

12.   Links to Other websites or services.

Our Service / Site may contain links to third-party websites or services that are not owned or controlled by Multiplier. Our Service may also allow you to import or interface with third-party applications or services.

Multiplier has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant or guarantee that the offerings of any of these third-party, their services, or their websites. The availability of any third-party website or services on the Platform does not imply the endorsement of, or affiliation with, any provider of such websites or materials.

You acknowledge and agree that Multiplier will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party web sites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party web sites or services that you visit or interact with.

13.  Termination; Survival.

We may terminate or suspend your Account and bar access to the Service immediately, without prior notice or liability to you, in our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of these Terms.

If you wish to terminate your Account, please contact us via email at support@usemultiplier.com.

All provisions of the Terms which by their nature should survive termination will survive termination.

The termination of the relationship shall not release the Client from its obligations to pay any fees owed to Multiplier. 

The provisions of this Section 17 shall survive without limitation after the termination of the relationship.

14.  Limitation of Liability; Indemnification.

Multiplier is not an intermediary, advisor, agent or third party to the Users with regard to any Contracts, and we take no responsibility for the quality or adequacy of any services performed, User disputes and / or content posted on the Platform by the Users.

Multiplier assumes no liability for any acts or omissions of any Employee, Employee’s failure to provide the services to the Client, or the Client’s failure to pay amounts owed to an Employee; and the Employee acknowledges that Multiplier’s obligation to pay the Employee as the Employee’s Payment Agent is subject to and conditional upon Multiplier’s actual receipt of payment from the Client.

You agree to defend, indemnify and hold harmless Multiplier, its Affiliates, Payment Service Providers and each of their respective employees, Employees, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of: (i) your use and access of the Service, by you or any person using your Account and password; (ii) a breach of these Terms; (iii) your breach of the terms of any Contract, or the terms of any Payment Service Provider agreement; or (iv) any Contract, order form, data and Content posted by you to the Platform (v) your violation of any law, rules or regulations or the rights of a third-party.

15.  Force Majeure.

Subject to the terms and conditions specified in any agreement / contract executed on the Platform, you may not hold us liable for any interruption of the Services due to an Act of God, blockage, disturbance or encumbrance of the telecommunications, transport or procurement networks for whatever reason; poor quality or interruptions of electrical current; virus or computer pirate attacks, insurrections or acts of a similar nature; state of war or embargo; total or partial strikes within or outside of the company; lock-out, social conflicts, sabotage or acts of vandalism; foul weather, epidemics, pandemics, earthquakes, explosion, fires, storms, flooding, other natural disasters; water damage, incapacity to obtain raw materials or supplies; legal or regulatory modifications applicable to supplying the Services, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other case beyond our voluntary control preventing the normal provision of the Services to you. If Force Majeure event takes place that affects the performance of our obligations under these Terms, our obligations under these Terms shall be suspended for the duration of Force Majeure event.

‍16.  Disclaimers.

Multiplier is not a law firm and is not permitted to engage in the practice of law. Multiplier employees do not act as your attorney or otherwise provide legal advice to you under any agreement or contract executed by you on the Platform.

Your use of any portion of the Services does not create an attorney-client relationship with us. You understand and agree that you or your attorneys or advisors represent you in any legal matter you undertake related in any manner to any Contract, order form, or any other document you obtain through the Platform. Accordingly, while communications between you and Multiplier are protected by our Privacy Policy, they are not protected by any attorney-client privilege or attorney work product doctrine.

Multiplier is prohibited from providing any kind of advice, explanation, opinion, or recommendation to you about possible legal rights, remedies, defences, options, selection of forms or strategies.

The information we provide is comprised of a compilation of frequently encountered legal and compliance issues generally applicable to engagements between Independent Contractors / Employees and Clients, and is not intended to be comprehensive of matters specific to your circumstances.

Multiplier and the Services offered on the Platform are not a substitute for the advice of an attorney. Although Multiplier takes reasonable efforts to ensure that the Contracts, order forms, and other information on the Platform are up-to-date and reflect our best understanding of compliance matters related to engagements with Independent Contractors / Employees, the information on this Site is not legal advice and is not guaranteed to be correct, complete or up to date. The laws applicable to any individual scope of Service is subject to change and varies from jurisdiction to jurisdiction. The legality and permissibility of the Services provided by Multiplier is subject to varying interpretations by different courts and certain government and administrative bodies, Multiplier cannot guarantee that all the information on the Site is accurate, up-to-date, complete or sufficient for your specific legal or compliance needs. By making available the Site and/or the Services, Multiplier is not making an offer of any financial, tax, accounting, legal or other professional services, and none of the information presented on the Platform should be construed as legal, tax, accounting or any other professional advice or service.

The Platform contains links to other compliance resources. We provide these links to help you identify and locate other resources that may be of interest to you and are not intended to state or imply that Multiplier sponsors, is affiliated or associated with, guarantees, or is legally authorized to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links. Any third-party information contained on the Platform or on sites we link to is from sources we believe to be reliable, but which we have not independently verified. You use such other compliance resources, links, and information at your own risk and subject to the terms and conditions of the relevant compliance resource.

Multiplier is not responsible for any loss, injury, claim, liability, or damages related to your use of any sites we link to or from errors or omissions in the content of the linked sites. You use third-party links and information at your own risk. Any tax-related compliance information on the Platform is not intended by us to be used, and cannot be used, for the purpose of: (i) avoiding penalties that may be imposed by any governmental taxing authority or agency, or (ii) promoting, marketing or recommending to another party any tax-related advice in such information.

Any suggestions in the information we provide on the Platform are general, and do not take into account an individual’s or entity’s specific tax circumstances or applicable governing tax law, which may vary from jurisdiction to jurisdiction, which is subject to change.

Multiplier makes no express or implied warranties or representations, and Multiplier has no liability to you with respect to the information and data we provide to you on the Platform or in connection with the Services.

Your use of the services, and any, information obtained through the services is at your own risk. The services, information obtained through the platform are provided on an “As is” and “As available” basis, without any express or implied warranties of merchantability, fitness for a particular purpose, non-infringement, non-interference, error-free service, and uninterrupted service or course of performance or any other. Neither multiplier nor its affiliates make any warranty or representation with respect to the completeness, security, reliability, quality, accuracy or availability of the services or information obtained by you through the platform. The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Multiplier and, its affiliates do not warrant that (a) the service or any payment method will be uninterrupted, error free, secure or available at any particular time or location; (b) any errors or defects will be corrected; (c) the service is free of viruses or other harmful components; or (d) the results of using the service will meet your requirements.

17.   Limitation of Liability.

In no event will Multiplier, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of a user of any third party on the Service; (c) any content obtained from the Service; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Our maximum liability to you under these Terms is limited to the lower of the total amount of fees actually paid by you to us in the three months preceding the event that is the basis of your claim or $500.00. These limitations apply regardless of the legal theory on which your claim is based.

18.  Exclusions.

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages set forth in the “LIMITATION OF LIABILITY” and “DISCLAIMER” sections above, so the limitations above may not apply to you.

19.  Governing Law.

These Terms will be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

20.  Arbitration and class action waiver.

It is agreed that all disputes, claims, actions, suits or other proceedings arising hereunder shall be governed by, and construed in accordance with, the substantive law of Singapore applicable to contracts wholly made and to be performed within Singapore; (b) to irrevocably submit to the sole and exclusive jurisdiction of the courts of Singapore; and (c) to irrevocably consent to the exercise of personal jurisdiction by such courts and waive any right to plead, claim or allege that Singapore is an inconvenient forum.

In the event of any dispute, claim, question, or disagreement arising from or relating to this Agreement or the breach thereof (collectively “Dispute”), the relevant User and Multiplier (collectively referred to as “Disputing Parties” and individually as “Disputing Party”) will use their best efforts to settle the Dispute.

‍

20.1 Meeting. Such efforts will include, at a minimum, that they consult, meet in person or by video call, and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both the Disputing Parties.

‍

20.2 Arbitration. If after 10 (ten) days of consultation, the Disputing Parties fail to reach an amicable settlement, on any or all of the Disputes, such Disputes shall be submitted to final and binding arbitration at the request of any of the Disputing Parties upon written notice to that effect to the other Disputing Party. In the event of such arbitration:

(a) The arbitration shall be in accordance with the rules of the Singapore International Arbitration Centre (“SIAC”), in force at the relevant time (which is deemed to be incorporated into this Agreement by reference);

(b) All proceedings of such arbitration shall be in the English language. The venue and place of the arbitration shall be Singapore, which shall be the seat of the arbitration;

(c) The arbitration shall be conducted a sole arbitrator appointed jointly/collectively by the Disputing Parties. In the event that the Disputing Parties are unable to agree on a sole arbitrator within 15 (fifteen) days following submission of the Dispute to arbitration, the sole arbitrator shall be appointed in accordance with the rules of the SIAC;

(d) Arbitration awards shall be reasoned awards and shall be final and binding on the Disputing Parties;

(e) The existence or subsistence of a dispute between the Disputing Parties, or the commencement or continuation of arbitration proceedings, shall not, in any manner, prevent or postpone the performance of those obligations of the Disputing Parties under these terms and conditions or any contract currently subsisting between the Disputing Parties which are not in dispute; and

(f) The costs of arbitration shall be shared equally by the Disputing Parties thereto. 

‍

20.3 Exception. Each Party agrees that the protection of the Confidential Information shared is necessary and reasonable in order to protect the disclosing Party and its business. Each Party expressly agrees that due to the unique nature of the Confidential Information, monetary damages would be inadequate to compensate for any breach of its covenants and agreements set forth in this Agreement. Accordingly, each Party agrees and acknowledges that any such violation or threatened violation would cause irreparable injury and that, in addition to any other remedies that may be available, in law, in equity or otherwise, the disclosing Party will be entitled to obtain injunctive relief against the threatened breach or continued breach by the receiving Party, without the necessity of proving actual damages.

21.  Amendments.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time with notice to you. By continuing to access or use the Services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you are no longer authorized to use the Service.

22.  Waiver.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

23. Conflict.

In the event of any conflict or inconsistency between these Terms and any contract executed on the Platform (viz. the Master Service Agreement or the Independent Contractor Agreement), the terms and conditions of the relevant contract shall prevail.

24. Contact Us.

Our customer support team is available 24/7 if you have any questions regarding the Services, your Account, or these Terms. You can contact our customer support team by submitting a request to support@usemultiplier.com. Multiplier may communicate with you via email or other channels regarding your Account, Platform system updates, and other issues related to your Account.

You may contact us regarding the Service or these Terms via email to support@usemultiplier.com.