“Think global, hire local” is the motto fast-growing companies swear by. To enter new markets across the globe, companies must hire local talent – and that’s easier said than done!
The challenges include navigating complex regulatory compliance, adhering to differing tax structures, and understanding local labor laws – and they tend to vary significantly from one country to another. Added to that are cultural nuances that influence workplace dynamics, as well as managing international payroll systems to ensure timely and accurate payments across borders.
Employer of Record (EOR) solutions like Velocity Global simplify global hiring, enabling companies to hire international employees and contractors without the usual challenges.
With support in over 185 countries, Velocity Global takes care of hiring, payroll, and compliance, letting businesses focus on growing their teams without the complexities of managing local regulations. From seamless onboarding to accurate payroll processing, Velocity Global’s platform and dedicated team streamline workforce management, making global expansion an effortless exercise regardless of where team members are based.
While Velocity Global offers essential support, a truly seamless global experience requires an EOR to be adaptable, responsive, and robust at every stage of expansion.
Let’s explore the key features every top global employer of record should offer.
Key features every top global employer of record should offer
An effective EOR partner takes on the full complexity of managing country-specific labor laws, tax obligations, and employment standards, allowing you to focus on growth. Choose a provider who proactively addresses compliance, shielding your business from regulatory shifts and minimizing legal risks.
Here’s what to look for in a truly reliable EOR partner:
1. Payroll that’s always on time
Payroll accuracy is a cornerstone of any successful EOR service. An ideal EOR provider ensures precise on-time payroll processing, no matter the location, with transparent payroll workflows and built-in compliance safeguards.
2. Benefits as local as your team
A top-tier EOR customizes benefits to align with each country’s unique standards—from healthcare to retirement plans, providing a competitive benefits package that meets both legal requirements and employee expectations. This approach fosters engagement and satisfaction across global teams.
3. Full employee lifecycle support
Beyond onboarding, an ideal EOR should support employees through every phase of employment, from onboarding to offboarding. Look for seamless integration with local employment processes, continuous compliance, and robust HR support to guide both employees and management through every step.
4. Clear insights enabling smarter decisions
Detailed reporting and analytics on payroll, benefits, and compliance are crucial for making data-driven decisions. A strong EOR provider offers a centralized platform for all your global HR data, enabling insight into trends, costs, and compliance risks across regions.
5. Empowering employees with self-service access
Empowering employees to access personal data, pay stubs, and update information themselves not only streamlines HR processes but also increases employee satisfaction. Self-service functionality is critical for distributed teams and a hallmark of an effective EOR partnership, fostering transparency and convenience across global operations.
6. Seamless integration with your existing systems
The EOR solution should seamlessly integrate with your existing ATS, HRIS, or payroll software, minimizing manual data entry and enhancing data consistency. Look for API integrations or smooth syncing options to ensure streamlined operations.
7. Support that never clocks out
With global operations spanning time zones, reliable round-the-clock support from an EOR provider is essential for both HR teams and employees, ensuring prompt assistance anytime, anywhere.
While EOR services are meant to simplify global hiring, Velocity Global has encountered challenges in areas like account stability, onboarding speed, and service quality—factors that can impact your global team’s experience.
Let’s dive into where Velocity Global excels—and where additional opportunities for improvement may lie.
Challenges with Velocity Global – Can an alternative like Multiplier solve them?
Managing international payroll involves navigating complex compliance requirements and ensuring timely support. While Velocity Global is a respected name in global employment, client feedback highlights challenges that can hinder seamless operations.
Multiplier takes a proactive approach to these issues, offering HR teams and global employees a streamlined and reliable experience tailored for growth. Here’s how Multiplier addresses these critical needs effectively:
1. Decline in customer support quality
Clients often choose Velocity Global for its strong reputation in customer service. However, as one Velocity Global user observed, “The customer service was excellent in 2021. We were willing to pay the higher-than-average fees because of the support we received. But in 2022, customer service and responsiveness started going downhill. By 2023, service was notably sub-par, and the high costs are now entirely unwarranted.” Additionally, frequent turnover in account managers led to frustration, as another client reported, “We’ve had no fewer than six account managers in less than two years… their new service model has left us with an account monitor, not manager, and more questions than answers.”
How Multiplier helps: Multiplier provides stable, knowledgeable support with dedicated team members who understand client needs deeply. As Mitch S. shared, “My experience is excellent. Accommodating, helpful & informative, giving me assurance for my concerns. The support team exceeded my expectations in every way… they not only addressed my immediate concerns but also provided practical solutions to prevent future issues.”
2. High fees with inadequate service
Velocity Global’s fees have been a point of concern, especially as service quality has declined. One user expressed frustration: “While we were fine with paying higher fees for better service up front, our new provider is costing us 60% less for a better experience for both HR and employees. We will be saving more than $150k per year.” Additionally, Irma P. HR Resources Director pointed out, “Prices are higher than the market.” and another user shares, “The portal is a bit barebones and could use some enhancements. I would like to see some reporting functionality and possible ways for it to further integrate (if possible) into a Workday platform. It seemed strange to me that Velocity Global did a rate increase in 2021 in order to fund certain initiatives. In my personal experience, the technology should be there first in order to justify the rate increase, not the other way around,”
How Multiplier helps: Multiplier offers fair pricing without sacrificing service quality. As Mary H. mentioned, “Easy to use portal, fair pricing… very considerate to the requirements of the company and the global scaling needs that we’re required.” This balance of competitive rates and high-quality service helps clients maximize their investment in an EOR provider.
3. Disorganized onboarding process
Velocity Global’s onboarding process has been often described as chaotic, adding unnecessary steps and delays for users. A reviewer mentioned, “Very disorganized, poor advocacy between leased employee and leased employer. Velocity needs to provide better-quality contracts and communication… you should not have to interact with 5 different people to get them onboarded.”Another user noted the process’s lack of automation: “Processes are manual… everything happens via email… there is no visibility on when a document was translated, when it reached the candidate, etc. I have to work with reminders to follow up on the status of my requests.”
How Multiplier helps: Multiplier prioritizes speed and simplicity in onboarding, enabling rapid setup across regions. One Multiplier user praised the process, saying, “It accelerates the onboarding process for new hires, enabling us to quickly and efficiently integrate talent from different locations.” Additionally, Multiplier’s automated approach saves time and ensures transparency at every step.
4. Questionable financial practices and invoice tracking
Velocity Global’s invoicing process has drawn criticism from users due to recurring delays and inconsistent deadlines. A client shared when asked about their challenges with Velocity Global, “The automation. While there is a basic HR portal in place, most of the interactions still involve emailing documentation with multiple individuals..”
How Multiplier helps: Multiplier offers an intuitive invoicing platform that simplifies invoice creation and tracking. As Aman K. noted, “It’s an easy-to-use platform as invoice creation is quite easy and tracking of the same is also easy.” This streamlined approach allows clients to monitor invoicing processes efficiently, minimizing the need for repeated follow-ups.
One Multiplier user from Marketing and Advertising sums it up like this when asked what they loved about Multiplier:
“Speed:
-Speed of getting a freelancer or employee set up overall has been good. When offboarding onboarding, their team is responsive, and it has been a positive experience.
-Speed of getting a response from the support team and my account manager, Love.
Ease:
Combining all payments into a single invoice makes my team get paid quicker.
Ease of onboarding anyone in any country.
Peace of mind that I am following a standard HR process for onboarding and offboarding. Having a resource wiki on hand to check regional requirements, typical salaries, taxes, etc.
Scalability:
I can add new team members easily and quickly for my business. More team members isn’t more work.”
With consistent support, responsive processes, and a scalable platform, Multiplier stands out as a reliable partner for global expansion. Ready to explore a smoother transition to Multiplier? Here’s a comprehensive migration checklist to guide you through each step.
Migration checklist: Transitioning from Velocity Global EOR to Multiplier
Transitioning to a new EOR provider can feel complex, but a detailed checklist ensures a smooth and organized process. Here’s a step-by-step guide to help make the migration seamless and successful.
1. Notify stakeholders and employees
Begin by informing relevant internal teams (HR, finance, payroll, legal) about the transition. Clear communication with affected employees is also essential, especially regarding any changes in payroll, benefits, or self-service tools.
2. Review and update employee contracts
Ensure that employee contracts align with Multiplier’s service terms and comply with the employment regulations in each country. This is a crucial step to avoid legal or compliance issues during the migration process.
3. Consolidate employee data
Gather all employee information, including payroll, benefits, tax data, and employment records, to prepare for migration. Having this data organized and complete will ensure a smoother transfer into Multiplier’s system, minimizing data entry errors or delays.
4. Audit compliance documents
Verify that all compliance documentation, including tax forms, employment agreements, and local regulatory forms, are up-to-date and accessible. Collaborate with Multiplier’s team to confirm that all necessary compliance records are available and meet each country’s legal standards.
5. Transfer payroll details
Collaborate with Multiplier to seamlessly transition payroll data and timelines onto their platform. This process involves configuring pay cycles, payroll frequencies, and implementing any region-specific payroll adjustments. Before initiating the first payroll cycle, conduct a thorough test of Multiplier’s system to ensure accurate setup and smooth operations.
6. Coordinate benefits transition
Review and adjust employee benefits to ensure alignment with Multiplier’s offerings, including health, retirement, and region-specific benefits. Communicate any changes to employees and confirm coverage continuity, so there are no lapses in benefits during the transition.
7. Integrate with existing HR systems
Integrate Multiplier’s platform to your existing ATS, HRIS, or payroll systems to ensure seamless data flow. Test integration functionality to ensure data syncs correctly and that workflows are optimized across platforms, reducing manual data input.
8. Enable employee self-service and train on new tools
Ensure that employees have access to Multiplier’s self-service portal for managing personal information, pay stubs, and benefits. Offer training sessions on any new tools or processes associated with the platform, helping employees feel confident and understand any differences from the previous Velocity Global system.
9. Assign transition support and monitoring
Designate team members responsible for overseeing the transition and addressing any issues that arise. Set up regular check-ins with Multiplier’s support team to monitor the migration’s progress, resolve questions, and confirm that the new system is fully operational.
10. Conduct a post-migration review
After the migration, conduct a thorough review to ensure data is transferred correctly, payroll and benefits align with expectations, and compliance standards are met. Gather feedback from stakeholders and employees to identify any final adjustments needed to optimize Multiplier’s EOR service.
11. Notify stakeholders of completion and confirm readiness
Once the transition is complete and all systems are tested, formally notify all stakeholders of the successful migration. Confirm that HR, payroll, and employees are fully comfortable with the new setup and prepared for regular operations with Multiplier.
With the migration complete, your team is ready to experience the streamlined, compliant, and efficient EOR services Multiplier provides.
Unlock Global Hiring Potential with Multiplier
Navigating global hiring doesn’t have to be complicated or costly. With Multiplier, companies can avoid the significant expenses of international hiring, saving tens of thousands in setup fees while gaining instant access to talent in over 150 countries. Multiplier’s employer of record (EOR) services enable businesses to onboard quickly and stay compliant, thanks to a dedicated team of local experts who handle payroll, benefits, and legal requirements—freeing teams to focus on growth instead of red tape.
From localized benefits and compliant payroll to 24/5 local support, Multiplier’s global platform is built to scale with any business. Ready to see how global hiring can be effortless and efficient?
Book a demo today with a Multiplier expert to explore how its solutions can support your global workforce needs.
