Managing international teams often means juggling tax deadlines, payroll delays, and compliance risks. Employers of record take that off your plate.
Rippling EOR is a complete solution for hiring and managing global teams with speed, accuracy, and compliance at its core. From payroll to local tax regulations, they handle the complex parts of global employment, unifying HR, IT, and Finance into a single, powerful platform.
With fast onboarding, precise payroll, and continuous compliance checks, Rippling keeps your global operations smooth and stress-free. That said, Rippling’s custom pricing model and lack of free trial may prove a hindrance, especially for smaller companies that are testing the waters in new markets.
Of course, there are several alternatives, and finding the right fit for your business needs a careful consideration of other EORs and what they offer.
Ready to see if Rippling EOR is the right choice for scaling your team?
Let’s dive in.
Global EOR essentials: What leaders seek
For global HR leaders, a strong EOR partner does more than just ensure compliance. The right provider integrates seamlessly, delivers payroll accuracy, and builds trust across borders—essential for smooth, scalable growth.
Here are a few factors you must keep in mind when partnering with an EOR.
1. Compliance expertise
As HR business leaders, nothing is more critical than knowing your EOR partner is fully aligned with local labor laws and compliance requirements. They must proactively track every regulatory change, ensuring risk- and disruption-free operations and a legally secure workforce across all the regions in which you operate.
2. Seamless payroll accuracy and speed
Timely, precise payroll isn’t just a baseline—it’s essential for trust and retention. A top EOR provider should offer local payroll execution that’s fast, compliant, and fully automated, covering all currencies and complex tax scenarios.
3. Effortless onboarding and integration
Onboarding should be smooth and standardized across all locations, with a platform that centralizes employee data. Integration with existing HR, IT, and finance systems is non-negotiable, making it easy for teams to hit the ground running from day one.
4. Transparent and predictable pricing
Budget matters. Choose an EOR provider that offers clear, predictable pricing, free of hidden fees or surprise costs, so you can confidently manage workforce expenses at scale.
5. Centralized data with localized support
Your EOR provider must offer centralized data access for HR, IT, and Finance, ensuring your teams have a single source of truth. Simultaneously, they should provide on-ground support—local experts with a deep understanding of regional HR nuances.
6. Automated compliance and risk mitigation
A trusted EOR partner should leverage automation to continuously monitor and flag compliance risks, protecting your organization from unexpected liabilities while freeing your team to focus on higher priorities.
7. Robust benefits administration
Attracting top talent globally means delivering competitive, locally aligned benefits packages. An ideal EOR provider will offer tailored benefits that meet both cultural expectations and regulatory standards, all synced with payroll for seamless administration.
With these essentials in mind, let’s explore how Rippling EOR aligns with these priorities. While Rippling provides a strong foundation, feedback suggests some areas where certain solutions could be enhanced, such as its custom pricing model, lack of localized support, and more.
Below, we discuss key insights from G2 reviewers and look at how Multiplier addresses these critical needs.
Switching from Rippling to an excellent alternative
In managing international payroll, operational challenges like limited customer support, complex processes, and compliance pitfalls can stifle efficiency and confidence. Rippling, while a strong payroll player, faces some of these challenges, according to user reviews.
A Rippling alternative, Multiplier goes further by addressing these pain points directly, crafting a user-centric payroll experience that ensures operational clarity, responsive support, and robust compliance.
Let’s examine the specifics.
1. Effortless and organized onboarding
Rippling’s onboarding process has been described by some users as chaotic and poorly managed. Lauren B., a VP of Finance, shared, “They were incredibly disorganized during the onboarding process. Up to the day of the go-live date, they were giving me additional tasks that could have been handled a month earlier. It felt like a scramble, and only at the end did they complete the tasks themselves to avoid a negative review.”
In contrast, Multiplier prioritizes a structured, efficient onboarding experience led by proactive Customer Success Managers.
Jenna F., an Operations Coordinator, noted, “Our experience from the start with Multiplier has been excellent. From onboarding with Emily to account management with Luisa, each person has been responsive and accommodating. Having knowledgeable support across regions has made onboarding smooth and consistent, with each step clearly outlined.”
2. Streamlined payroll reconciliation
For some Rippling users, reconciling payroll to cash has been a major headache, with missing fields like gross compensation, employer taxes, and benefits. Lauren B. shared her frustration: “Now that we’re reconciling our first month of payroll to cash, they’re unable to provide even a basic file with essential fields like gross compensation and employer taxes. When they finally provided it, the numbers didn’t match the cash we paid. They made it sound like reconciling payroll was a foreign task.”
Multiplier stands out for its reliable payroll reporting and reconciliation. Users consistently praise its clear and comprehensive reporting structure, which simplifies month-end processes and ensures financial transparency.
As Mitch S., an Account Executive, shared, “With Multiplier, reconciling payroll is smooth and efficient. The support team promptly provides all necessary fields, making month-end easy to navigate.”
3. Dedicated and responsive customer support
Rippling users have highlighted issues with slow response times and difficulty finding consistent support post-implementation. Chris P., from a small business, expressed this frustration, stating, “After signing, my implementation manager took up to three days to respond to an email. Customer support just routed me through bots until I insisted on speaking to a human, who also tried to upsell instead of addressing my concerns.”
Multiplier takes a personal approach by providing clients with a single point of contact who understands their business needs. This model not only ensures consistent support but also fosters long-term customer relationships.
Tony F., a Senior Recruitment Partner, highlighted this advantage: “Our Customer Success Manager at Multiplier made all the difference. They were always available and knew our setup inside out, tailoring their support to our unique challenges. The level of commitment and responsiveness was impressive.”
4. Support and responsiveness
Rippling’s support often falls short of expectations, with several users highlighting challenges in reaching representatives and receiving consistent assistance. Lauren B., a VP of Finance, shared, “The onboarding was disorganized, and after signing, my sales rep became unreachable. Help was hard to come by until I was finally assigned an implementation manager.” Customers frequently cite frustrations with slow or unhelpful support interactions.
In contrast, Multiplier is widely praised for its personable, proactive support team. Edrico M. noted, “My rep, Diego, went out of his way, even personally calling me about my salary status.” This level of dedicated support is a hallmark of Multiplier, with account managers who stay involved and accessible, offering a reliable support experience from setup to ongoing management.
5. Ease of use and user experience
Rippling’s interface has received mixed feedback, with some users finding it challenging to navigate. Tom B. mentioned, “The interface feels counterintuitive, with limited customization for even basic HR tasks. Simple tasks are often over-complicated.” This can make it difficult for users to efficiently complete tasks, especially when trying to customize workflows for specific business needs.
The solution? Multiplier, on the other hand, is consistently recognized for its intuitive and user-friendly platform, designed to simplify international payroll and compliance.
Nic P. shared, “It’s very easy to use and simplifies onboarding and compliance across countries.” Multiplier’s platform guides users through complex processes, reducing friction and enhancing usability for HR teams managing global operations.
6. Proactive problem-solving
Rippling has received criticism for a lack of proactive support, with users like Chris P. noting, “Customer support was unresponsive, with emails taking days for a reply. It felt like I was left without help during implementation.” This feedback highlights challenges with timely and effective support, especially during crucial onboarding phases.
In contrast, Multiplier is lauded for its prompt and proactive problem-solving approach. Jenny Mae L. expressed appreciation for Multiplier’s responsiveness, “Our support rep, Neha, was fantastic, handling issues promptly and proactively reaching out whenever needed.” Multiplier’s team frequently goes above and beyond to address client needs swiftly, particularly during initial setups and critical support moments.
7. Transparent pricing and billing
Rippling’s pricing model occasionally includes unexpected fees, which has led to frustration among users who prefer a more transparent cost structure. Aaron B. highlighted this, noting, “Rippling has hidden fees, like a 1% charge on payroll services. The lack of transparency made managing costs challenging.” Such pricing surprises can make budgeting more difficult for clients, especially small and mid-sized businesses.
Multiplier, on the other hand, offers a transparent pricing structure, free of any hidden fees and provides straightforward billing.
Gunasekaran J. commented, “Multiplier’s invoicing and payroll automation make international payroll simple, ensuring compliance without hidden costs.” This clarity in pricing enhances Multiplier’s reputation as a trusted partner, delivering straightforward solutions for managing global payroll.
While both Rippling and Multiplier offer comprehensive solutions for managing global HR, their approaches to support and transparency set them apart.
Rippling’s wide-ranging features come with challenges in implementation and support responsiveness, which may impact user experience. Multiplier, on the other hand, is recognized for its straightforward platform and consistent, hands-on support, providing a dependable, hassle-free solution for international payroll and compliance.
Switching from Rippling to Multiplier: A checklist
Switching EOR providers is no small decision. As a critical part of global operations, this transition needs to be as smooth and strategically sound. Here’s a step-by-step checklist designed to help you shift from Rippling to Multiplier with minimal disruption.
1. Evaluate existing contracts
Start by reviewing all contractual obligations with Rippling. Look for any termination clauses, notice periods, or fees tied to early exits. Understanding these terms ensures a clear timeline and allows for strategic planning to minimize costs.
2. Clarify your requirements
Define what your team truly needs that wasn’t fully addressed by Rippling. Whether it’s more nuanced local expertise, faster payroll turnaround times, or streamlined compliance checks, identifying these requirements helps tailor the transition to fit your organization’s needs. Clarifying these gaps upfront will also ensure Multiplier’s team understands your unique priorities from day one.
3. Collect essential documentation
Gather all necessary records, including payroll data, employee contracts, benefits details, and compliance documents. A detailed, organized handover of these records will allow Multiplier to expedite setup while reducing the risk of payroll or compliance errors during the switchover. Confirm any requirements for data privacy and security as well, especially when dealing with sensitive employee information.
4. Coordinate with Multiplier’s onboarding team
Work closely with Multiplier’s onboarding team to develop a phased migration roadmap. Define milestones, allocate responsibilities, and create a transition timeline to manage dependencies and communication channels. Multiplier’s team will align on key dates to prevent disruptions in payroll or employee support. Regular status check-ins will keep the process on track and address any concerns as they arise.
5. Conduct pilot runs for payroll and compliance
Before the full transition, it’s essential to run preliminary tests on payroll and compliance functions with Multiplier. These pilot runs will verify payroll accuracy across different currencies, tax codes, and benefits packages, ensuring all systems are fully aligned with local regulations. Additionally, test compliance features to confirm that all necessary checks are in place for a seamless, error-free switchover.
Each of these steps is designed to give your organization a confident start with Multiplier, providing the stability, compliance, and flexibility needed for sustained growth. Transitioning EOR providers is a significant move, but with thorough planning and a strategic approach, your team will be well-prepared to maximize Multiplier’s potential.
Take control of global payroll with Multiplier
Managing global payroll requires a partner with a sharp focus on precision, compliance, and timely support—qualities Rippling users often find inconsistent.
With Multiplier, you gain a streamlined, expert-led platform that goes beyond mere payroll functions. From day one, our solution integrates seamlessly, delivering not only timely payroll processing but also unmatched compliance and responsive support, so you can operate with assurance and agility across all regions.
If you’re ready to elevate your payroll process with a reliable, compliant, and fully supportive global solution, try out Multiplier. We’re here to show you how our platform stands apart, transforming payroll complexities into operational strengths tailored to your company’s growth.
