How Technology Aloha uses global talent to boost service levels

The Challenge

Technology Aloha, a boutique creative agency based in the United States, was looking to bring on high quality employees to provide the required level of service for its clients. However, the company realized it would be prohibitively expensive to do so in the US. The cost of hiring talent locally would jeopardize business growth while not providing the level of service for its clients that it desired.

So Technology Aloha decided to look further afield, setting its sights on the Philippines in particular. To successfully hire overseas without personally dealing with compliance risks and other hurdles, the business decided to leverage an Employer of Record (EOR).

However, most of the EORs that it talked to mentioned a two to three week lead time for bringing on a new team member in the Philippines. Even more concerning was the fact that many did not have their own entities in the Philippines, instead acting through third parties.

The Solution

After an exhaustive process examining eight separate EOR companies, Technology Aloha chose Multiplier.

Why? Competitive, locked-in pricing was one decisive factor, as it made budgeting and planning much easier. It was also a question of clarity.

“Multiplier’s contract was leaps and bounds above the other contracts that I read. We were really pleased with the way that it was structured as it allowed our employees to be fully covered under our existing NDAs.”

Jillyn Dillon

Founder and Executive Director, Technology Aloha

As well as enabling Technology Aloha to grow and service its clients, hiring in the Philippines via Multiplier also ensured the company was able to pay its new workers a very competitive rate and provide high quality insurance, significantly boosting the employee experience.

What worked with Multiplier?

Having chosen to work with Multiplier, Technology Aloha was impressed by the speedy set-up and ease-of-use baked into the platform.

“The system is really easy to navigate and very intuitive. Every time I go into the platform, there’s some new feature, capability or something that’s been streamlined.”

Jillyn Dillon

Founder and Executive Director, Technology Aloha

Multiplier was also able to rapidly and seamlessly facilitate changes in employment status, including a contractor who became an employee and vice versa, with assistance on hand at all times.

“Any time my employees in the Philippines need to talk to somebody, they’re able to get in touch with Multiplier. You’re very responsive and make sure that all of our issues are addressed very quickly.”

Jillyn Dillon

Founder and Executive Director, Technology Aloha

The Result

The company now has one employee and one contractor, both based in the Philippines and facilitated by Multiplier, providing its clients with a level of service and expertise that would not have been previously affordable.

What’s more, the speed of Multiplier’s platform has saved Technology Aloha significant amounts of time, letting them focus on what they do best.

“Direct pay via the Multiplier platform has made payroll really quick. I look at the report, I hit the button to pay the bill and I’m done within 10 minutes. If I was having to do this on my own, it would be a full time job.”

Jillyn Dillon

Founder and Executive Director, Technology Aloha